Returns & Exchanges
At Twisted Lily, we want you to be completely enamored with your new fragrance journey; however, due to the personal nature of our products, we can only accept returns on unopened and sealed items within 30 days of purchase.
Initiate Your Request
Contact our concierge team at [email protected] with your order number to receive a Return Merchandise Authorization (RMA) and further instructions.
Prepare the Package
Carefully pack your unopened fragrance in its original boutique packaging, ensuring the cellophane seal is intact to qualify for a full refund.
Ship It Back
Affix the provided shipping label to your parcel and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.
Receive Your Refund
Once our quality control team inspects the returned item, a refund will be issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing